Code of ethics

eHÁZ Code of Ethics

This Code of Ethics is a collection of rules and standards intended to guide the resolution of ethical issues. Its values and associated rules apply to all employees, contracted staff, partners and clients of Info Sierra Kft.

Tasks in operating and developing our business must be organised with both internal and external considerations in mind. This Code reflects our expectations regarding conduct, morality and ethical values. Protecting these values is our shared interest. We can meet the long-term challenges of our competitive market only by accepting the obligations of moral responsibility at both individual and company level. Our reputation can be preserved only through integrity, honest business conduct and full compliance with the law.

Our employees, partners and clients must understand that
– this Code does not contain every legal rule governing conduct.
– this Code cannot provide guidance for every possible situation and topic. Anyone uncertain about how to assess a situation should seek advice from their line manager or the managing director of Info Sierra Kft.

Where the law sets stricter requirements, those requirements must be met.

In applying these principles in practice, attention must be paid to:
– compliance with legal requirements;
– the consequences of our conduct and actions, inside and outside the company, including for third parties;
– common sense and professionalism;
– observance of generally and socially accepted rules for appropriate conduct and social standards;
– independent judgement and a sense of right and wrong, particularly in one's own actions and motives.

Strengthening and preserving the ethical foundations of our business is a fundamental shared objective. Every colleague must embrace it and work accordingly. We also expect our contracted partners and clients to adopt these foundations, helping improve the public perception of the property management profession.

1. Our company values

1.1 Ethical conduct
Observe and enforce ethical standards and the expectations set out in this Code among employees and in dealings with partners.

1.2 Working with partners and clients
We seek fair, stable cooperation based on mutual interests with our partners and clients, and aim to provide reliable, high-quality products and services.

1.3 Focus on quality
We aim to ensure high-quality service using tools that meet current technical and technological standards.

2. About this Code of Ethics

By issuing this Code, Info Sierra Kft. firmly declares its intention to observe and enforce applicable laws and ethical standards in every area of its business. The Code therefore informs employees, partners and clients about expected ethical conduct, procedures to follow when ethical issues arise and how to report ethical concerns.

This Code applies to the owners, employees, agents and franchise partners of Info Sierra Kft. Compliance is also expected of every partner entering into a contractual relationship with the company.

The company requires all employees to observe the principles of this Code whenever acting in connection with the company. Familiarity with the Code is therefore essential.

3. Standards of conduct

3.1 Treatment of employees

Employees are essential to strengthening Info Sierra Kft.'s reputation, selling its products and providing its services. The company seeks fair, lawful and honest relations with its employees and expects the same of employees, clients and partners.

3.2 Prohibition of discrimination and violence

The company must not discriminate among clients, partners or employees, nor may managers or employees discriminate in their relations with one another, on grounds of sex, age, skin colour, ethnicity, religion, political affiliation or sexual orientation. Neither employer nor employees may communicate, orally or in writing, information or materials that offend or may offend others in these areas.

The company strictly prohibits all forms of violence, intimidation and harassment.

All clients, partners and employees are expected to build and develop their internal and external relationships on mutual respect, fair cooperation and consideration of mutual interests.

3.3 Non-competition

The company, all its franchise partners and all owners of the businesses undertake not to launch a condominium management service, directly or indirectly.

3.4 Relations with authorities and partners

The company undertakes to observe fair competition in its business relationships, provide equal conditions for its partners and refrain from unlawful discrimination.
Employees must seek fair cooperation and respect mutual interests in external relationships.
The company always provides available data when requested by an authority.

4. Confidential information and data processing

4.1 Confidential information

Any information whose disclosure could harm the company's interests is confidential.

Such information includes, but is not limited to, information that:
– contains the company's financial, accounting, production, commercial or quality data;
– could harm the company's reputation if disclosed;
– concerns prices, commissions, conditions, contractual terms, specific performance, complaints and, generally, contracts and data arising from relationships between the company and its partners.

Employees are responsible for safeguarding confidential information. It must not be disclosed to unauthorised persons or made public.

4.2 Data processing and electronic data processing

Information and data relating to the company, whether printed, electronically stored or spoken, belong to the company. Condominium data uploaded to the eHÁZ system provided by the company always belong to the relevant condominium.
Employees must ensure that data handled as part of their duties are stored securely.
When employment ends and duties are handed over, employees must transfer to the company's representative all data and information they previously stored in connection with the company.

The company expressly expects clients to safeguard the interests of the condominiums they represent. If their legal relationship ends, clients must make all data available to the condominium within eHÁZ, ensuring continuity of operations.

Clients are expected to record the finances of the condominiums they represent at least monthly, preferably at least weekly. The company provides all necessary IT assistance for this.

5. Competitors

The company observes fair competition and applicable competition law in its dealings with competitors and does not use unlawful means.
The company undertakes not to gather information about competitors or partners beyond what is generally acceptable for business purposes, and not to use unlawful methods to collect information.

The company will not advertise features its products do not have. It will not publish or distribute false information about competitors or their products.

6. Reporting ethical concerns, questions and comments

Employees with ethical concerns, questions or comments about a situation should contact their line manager or the managing director.
This Code of Ethics takes effect today and replaces all previously issued versions.

Budapest, 27 April 2020

Dén Mátyás András
Managing Director
Info Sierra Kft.